Fraud Disclaimer

At CarWave, we take fraud and security very seriously. We are committed to providing a safe and secure environment for all our users. However, it’s important to remain vigilant and aware of potential fraudulent activities. This disclaimer outlines the measures we take to protect you from fraud and the steps you should take to safeguard yourself.

**1. Our Commitment to Security

1.1 Secure Transactions: We employ industry-standard security measures to protect your personal and financial information during transactions. All payments and communications are processed through secure channels to ensure your data remains safe.

1.2 Identity Verification: To prevent fraud, we may require proof of identity, ownership, and additional documentation before completing any transaction. This helps ensure that all parties involved are legitimate and authorised to engage in the sale or purchase of a vehicle.

1.3 Authorised Treatment Facilities: When scrapping a car, we only work with Authorised Treatment Facilities (ATFs) that comply with UK environmental regulations and legal standards. This guarantees that your vehicle is handled responsibly and that all documentation is legitimate.

**2. Recognising Fraudulent Activities

2.1 Unsolicited Offers: Be cautious of unsolicited offers to buy or sell your vehicle, especially if they come from unknown individuals or entities. Always verify the legitimacy of any offer by contacting CarWave directly.

2.2 Suspicious Payment Requests: Never send money or provide financial information to anyone claiming to represent CarWave without verifying their identity first. CarWave will never ask you to transfer money to personal accounts or pay via unverified methods.

2.3 Phishing Scams: Be wary of emails, messages, or phone calls that ask for your personal information, such as passwords, bank details, or identification numbers. CarWave will never request sensitive information through unsecured communication channels. Always verify the authenticity of any communication by contacting us directly through official channels.

2.4 Fake Websites: Fraudsters may create fake websites or social media profiles that mimic CarWave’s branding to deceive users. Always ensure you are on the official CarWave website (https://carwave.co.uk) and verify any communication or transaction through our legitimate contact information.

**3. Steps to Protect Yourself

3.1 Verify Identity: Always verify the identity of the person or entity you are dealing with before proceeding with any transaction. This includes checking their credentials, verifying their contact information, and confirming their association with CarWave.

3.2 Secure Payments: Only make payments through secure, verified channels. Avoid cash transactions and always ensure that funds have cleared in your account before releasing your vehicle or any documentation.

3.3 Report Suspicious Activity: If you suspect that you have been targeted by a fraudulent scheme or if you encounter any suspicious activity while using our services, report it to CarWave immediately. We will investigate and take appropriate action to protect our users.

**4. Limitation of Liability

While we take every precaution to protect our users from fraud, CarWave cannot be held responsible for any losses or damages resulting from fraudulent activities that occur outside our control. It is your responsibility to remain vigilant and take necessary precautions when engaging in any transaction.

**5. Contact Us

If you have any concerns or questions about fraud prevention, or if you need to verify the legitimacy of any communication or transaction, please contact us immediately:

The Wave Group
Parsons Road
Daventry
NN11 8RA
01322 800025
[email protected]

We are here to help and ensure your experience with CarWave is safe and secure.